Terms of Service

Last Updated: July 14, 2026

Agreement to Terms

These Terms of Service ("Terms," "Agreement") govern your use of The Laundry Place services, including our laundromat facilities, drop-off services, website, and related services (collectively, the "Services"). These Terms are a legal agreement between you and The Laundry Place ("Company," "we," "us," or "our").

By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Description of Services

The Laundry Place operates multiple laundromat facilities in Des Moines, Iowa, providing:

• Self-service washing and drying facilities
• Drop-off wash and fold services
• Professional stain treatment
• FasCard loyalty program
• Vending machines and amenities
• WiFi and comfortable waiting areas

Facility Use and Conduct

General Rules

When using our facilities, you agree to:

• Follow all posted rules and instructions
• Use equipment properly and as intended
• Supervise your laundry at all times
• Remove your items promptly when cycles are complete
• Report any equipment malfunctions immediately
• Maintain a clean and respectful environment
• Respect other customers and their property

Prohibited Conduct

The following behaviors are strictly prohibited:

• Smoking or vaping inside facilities
• Consuming alcohol or illegal substances
• Disturbing other customers or staff
• Damaging or misusing equipment
• Leaving personal belongings unattended for extended periods
• Washing items that could damage machines (rugs with rubber backing, pet waste, etc.)
• Operating equipment without proper payment
• Tampering with security cameras or equipment

Payment and Pricing

Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Cash (through payment kiosks)
• Apple Pay and Google Pay
• FasCard loyalty cards

Pricing

• Prices are posted at each location (and/or quoted at drop-off) and may vary by facility
• Prices are subject to change without notice
• Drop-off wash & fold is subject to a 12 pound minimum per order; specialty items such as comforters may be charged at separate posted per-item rates
• Current service descriptions and posted rates are explained on our Drop-Off page and in-store; those operational details are not a price schedule in these Terms

Refunds (self-service and drop-off)

Refund and credit rules for self-service machines, payments, vending, and drop-off issues are summarized below. The customer-facing policy and request form are on our Refund page.

• Refunds or credits for self-service laundry are provided for verified equipment malfunctions and similar staff-confirmed failures (including incomplete cycles caused by equipment failure and verified payment errors)
• Report machine issues to staff or call (515) 310-9800 as soon as possible—ideally within 24 hours of the incident
• No refunds for personal mistakes (wrong settings, detergent, sorting) or dissatisfaction with results when equipment worked normally
• Drop-off service issues must be reported within 24 hours of pickup
• Approved FasCard credits are typically returned to the same card account when that was the payment method

Drop-Off Service Terms

Service Agreement

When using our drop-off services:

• Items are processed in the order received
• Turnaround times are estimates and not guaranteed
• Special care items require prior discussion and agreement
• We reserve the right to refuse service for heavily soiled or damaged items
• Payment is due upon pickup
• Orders are subject to the 12 pound minimum and posted specialty rates described under Pricing

Customer Responsibilities

• Check all pockets and remove personal items before drop-off
• Provide accurate contact information
• Pick up items within 30 days of completion notification
• Report any concerns within 24 hours of pickup

Liability and Disclaimers

Limitation of Liability

The Laundry Place's liability is limited as follows:

• We are not responsible for items left unattended
• We are not liable for shrinkage, color bleeding, or fabric damage due to the nature of items
• Our maximum liability for any lost or damaged item is $25 per pound of the affected item(s), not to exceed twice the cost of the related order or $100, whichever is less
• We are not responsible for items left at our facility for more than 30 days
• We assume no responsibility for items with prior damage

Disclaimers

Services are provided "as is" without warranty. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.

Lost and Found Policy

• Lost items are held for 30 days from the date found
• After 30 days, unclaimed items may be donated to charity
• We are not responsible for valuable items left behind
• To claim lost items, provide a detailed description and proof of ownership

Privacy and Security

Our facilities are monitored by security cameras for safety and security purposes. By using our services, you consent to such monitoring. Please refer to our Privacy Policy for detailed information about how we collect and use your personal information.

Website Use

Permitted Use

You may use our website for:

• Viewing location information and hours
• Learning about our services
• Checking machine status and availability
• Managing your FasCard account
• Contacting customer service

Prohibited Website Use

• Attempting to gain unauthorized access to our systems
• Using automated tools to scrape content
• Interfering with website operation or security
• Transmitting harmful code or malware
• Using the website for any illegal purpose

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of The Laundry Place and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

Indemnification

You agree to indemnify and hold The Laundry Place harmless from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of the rights of another person or entity.

Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Polk County, Iowa.

Dispute Resolution

We encourage you to contact us first to resolve disputes. If we cannot resolve a dispute through direct communication, you agree that any legal action must be filed in the appropriate court in Polk County, Iowa, subject to the individual claims and small-claims terms in the "Enhanced Dispute Resolution" section below.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Changes to These Terms

We may update these Terms from time to time. We will notify you of changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after changes indicates your acceptance of the new Terms.

Machine Usage and Maintenance

Machine Malfunction Procedures

In the event of machine malfunctions, customers should:

• Immediately report the issue to facility staff or call our customer service line
• Document the machine number, time of malfunction, and nature of the problem
• Do not attempt to repair or tamper with malfunctioning equipment
• Remove personal items from the machine if safe to do so
• Request a refund or credit for lost time and money within 24 hours of the incident

Machine Usage Restrictions

The following items are prohibited in our machines:

• Pet waste, heavily soiled items, or items contaminated with hazardous materials
• Rugs with rubber backing, foam rubber, or items that may damage machines
• Items with metal parts that may cause damage (zippers should be closed)
• Overloading machines beyond recommended capacity
• Using incorrect detergent types or excessive amounts
• Items that may cause excessive lint or clog drainage systems

Time Limits and Machine Availability

• Remove items from machines promptly when cycles are complete
• Items left in machines for more than 15 minutes after cycle completion may be removed by staff
• Personal belongings left unattended for more than 2 hours may be moved to lost and found
• We reserve the right to remove items from machines during facility maintenance or closure
• Machine availability is on a first-come, first-served basis

Customer Property Security

Security Measures

We implement the following security measures to protect customer property:

• 24/7 security camera monitoring throughout the facility
• Well-lit facilities with emergency lighting systems
• Secure entry systems and controlled access during business hours
• Regular security patrols and staff presence during operating hours
• Secure storage areas for lost and found items
• Supervise your laundry and personal belongings at all times
• Do not leave valuable items unattended in the facility
• Report suspicious activity immediately to staff or call emergency services
• Use provided lockers or secure storage areas for valuable items when available
• Keep personal items with you and do not leave them in machines or on surfaces

Security Camera Policy

Our facilities are monitored by security cameras for safety and security purposes. Camera footage:

• Is retained for 30 days unless required for investigation purposes
• May be shared with law enforcement in case of criminal activity
• Is not used for marketing or promotional purposes
• Access is restricted to authorized personnel and law enforcement
• Customers may request footage review in case of incidents (subject to legal requirements)

Facility Policies

Facility Hours and Access

• Facility hours are posted at each location and may vary by location
• We reserve the right to close facilities for maintenance, emergencies, or holidays
• Customers must complete all laundry activities before facility closing time
• Emergency access may be available for customers with items in machines during unexpected closures
• Facility access is restricted to customers and authorized personnel only

Children and Supervision

• Children under 12 must be supervised by a responsible adult at all times
• Children are not permitted to operate machines or handle laundry chemicals
• Parents/guardians are responsible for their children's safety and behavior
• Children should not play on or around machines or in laundry areas
• We reserve the right to ask unsupervised children to leave the facility

Pet Policy

• Service animals are welcome in all facilities as required by law
• Pets are not permitted in the facility except for service animals
• Service animals must be under control and not interfere with other customers
• Pet owners are responsible for any damage or disruption caused by their animals
• We reserve the right to ask disruptive animals to leave the facility

WiFi Usage Terms

Free WiFi is provided for customer convenience. Usage is subject to:

• Acceptable use policies prohibiting illegal activities or harmful content
• Bandwidth limitations to ensure fair access for all customers
• No guarantee of connection speed, reliability, or availability
• Users are responsible for securing their devices and data
• We are not responsible for any security issues or data breaches on customer devices

Vending Machine Policies

• Vending machines are provided for customer convenience
• Refunds for vending machine malfunctions must be requested from facility staff
• We are not responsible for product quality or freshness from vending machines
• Vending machine prices and availability may change without notice
• Customers are responsible for proper disposal of vending machine products

Emergency Procedures

Fire Emergency

• In case of fire, immediately evacuate the facility using the nearest exit
• Do not use elevators during a fire emergency
• Call 911 and notify facility staff if possible
• Meet at the designated assembly point outside the facility
• Do not re-enter the facility until authorized by emergency personnel

Medical Emergency

• Call 911 immediately for any medical emergency
• Notify facility staff who are trained in basic first aid
• Do not move injured persons unless there is immediate danger
• Provide first aid assistance only if you are trained and comfortable doing so
• Stay with the injured person until emergency personnel arrive

Power Outage

• Stay calm and use emergency lighting to safely exit the facility
• Do not attempt to open machines during a power outage
• Contact facility staff for assistance with items in machines
• Return to the facility once power is restored to retrieve your items
• We will provide updates on facility status through our website and phone system

Severe Weather

• Follow local weather alerts and emergency instructions
• Seek shelter in designated safe areas within the facility
• Stay away from windows and exterior doors during severe weather
• Do not leave the facility during active severe weather warnings
• Contact facility staff for assistance and updates

SMS and Email Communications

By opting into SMS and email communications from The Laundry Place, you agree to the following terms:

Service Description

You agree to receive informational messages (appointment reminders, account notifications, machine status updates, AI attendant communications from Sam and Jack, customer care, marketing promotions, payment confirmations, service notifications, and facility updates) from The Laundry Place. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at michael@thelaundryplace.com. You can opt out at any time by replying STOP.

Consent and Opt-In

Our clients opt-in verbally over the phone, where their email and phone number is collected. Here is our script: "Do you consent to receive SMS from The Laundry Place. Message frequency may vary. Message and Data rates may apply. We will not share your phone number with any third parties for marketing or promotional purposes and will store your information securely." Customers would be informed that they can text HELP for support or more information and STOP to unsubscribe at any time. When the customer gives their consent over the call, an email is sent to them with the Privacy Policy and Terms Of Service. Once the customer responds back with their consent, we would start sending messages reminding them about the Opt in process and how they can Opt out and seek help.

Message Frequency and Timing

• Message frequency varies based on your service usage and preferences
• Messages may be sent during business hours and as needed for service delivery
• Emergency or critical notifications may be sent outside normal hours

Charges and Fees

• The Laundry Place does not charge for sending SMS or email messages
• Standard message and data rates from your mobile carrier may apply
• You are responsible for any charges imposed by your service providers

Opt-Out Procedures

• SMS: Reply "STOP" to any message to unsubscribe immediately
• Email: Click the "Unsubscribe" link at the bottom of any email
• Phone: Call (515) 310-9800 to opt-out verbally
• Website: Update preferences in your account settings
• Confirmation of opt-out will be provided within 24 hours

Help and Support

• Reply "HELP" to any SMS message for assistance
• Email support at michael@thelaundryplace.com
• Phone support at (515) 310-9800
• Live chat available on www.thelaundryplace.com

Content and Accuracy

• We strive to provide accurate and timely information
• Service availability and pricing may change without notice
• AI-generated content from Sam and Jack is for informational purposes

Limitation of Liability for Communications

• We are not responsible for delays or failures in message delivery
• Delivery depends on your network operator and service providers
• We are not liable for any charges incurred from message delivery
• Our liability is limited to the maximum extent permitted by law

Compliance and Regulations

• We comply with TCPA, CAN-SPAM, GDPR, and other applicable regulations
• Messages include required opt-out information and sender identification
• We maintain records of consent and opt-out requests

Legal Compliance and Accessibility

ADA Compliance

The Laundry Place is committed to providing accessible facilities for all customers. Our accessibility features include:

• ADA-compliant parking spaces and accessible entrances
• Wheelchair-accessible machines and facilities
• Accessible restrooms and amenities
• Clear signage and wayfinding for customers with disabilities
• Assistance available from staff for customers who need help
• Accessible payment systems and customer service options

Iowa State Regulations

Our operations comply with all applicable Iowa state regulations including:

• Iowa Department of Public Health regulations for public facilities
• State business licensing and registration requirements
• Environmental regulations for water usage and waste disposal
• Employment law compliance for staff and contractors
• Consumer protection laws and fair business practices
• Local zoning and building code requirements

Insurance Coverage

The Laundry Place maintains comprehensive insurance coverage including:

• General liability insurance for customer injuries and property damage
• Property insurance for equipment and facility damage
• Business interruption insurance for unexpected closures
• Professional liability insurance for service-related issues
• Workers' compensation insurance for employees
• Cyber liability insurance for data protection and privacy issues

Insurance coverage details and claim procedures are available upon request. Our insurance policies provide protection within the limits and terms specified in our coverage documents.

Customer Service Standards

Complaint Resolution Timeline

We are committed to resolving customer complaints promptly and fairly:

• Immediate Response: Acknowledgment of complaints within 2 hours during business hours
• Initial Resolution: Attempt to resolve simple issues within 24 hours
• Complex Issues: Detailed investigation and response within 3-5 business days
• Escalation: Management review for unresolved issues within 7 business days
• Final Resolution: All complaints addressed within 14 business days

Feedback Mechanisms

We provide multiple channels for customer feedback:

• In-Person: Speak directly with facility staff or managers
• Phone: Call our customer service line at (515) 310-9800
• Email: Send feedback to info@thelaundryplace.com
• Website: Use our online contact form and feedback system
• Mobile App: Submit feedback through our mobile application
• Social Media: Connect with us on our social media platforms

Service Guarantees

We guarantee the following service standards:

• Equipment Reliability: 95% uptime for all machines during business hours
• Cleanliness: Daily cleaning and sanitization of all facilities
• Safety: Well-lit, secure facilities with emergency procedures in place
• Customer Service: Friendly, knowledgeable staff available during business hours
• Refund Policy: Full refunds for machine malfunctions verified by staff
• Response Time: Staff response to customer needs within 5 minutes during business hours

Continuous Improvement

We continuously improve our services through:

• Regular customer satisfaction surveys and feedback analysis
• Staff training programs and customer service workshops
• Equipment upgrades and facility improvements
• Technology enhancements and digital service improvements
• Community engagement and local partnership programs
• Industry best practice implementation and compliance monitoring

Enhanced Dispute Resolution

Informal Resolution Process

We encourage customers to first attempt informal resolution:

• Speak directly with facility staff or management
• Contact our customer service department for assistance
• Submit a written complaint with supporting documentation
• Allow reasonable time for investigation and response
• Participate in good faith discussions to reach resolution

Formal Dispute Process

If informal resolution is unsuccessful, formal dispute resolution includes:

• Written complaint submission with detailed documentation
• Management review and investigation within 10 business days
• Written response with findings and proposed resolution
• Appeal process for disputed decisions
• Mediation services for complex disputes when appropriate

Legal Proceedings

Please read this section carefully — it affects your legal rights. If a dispute cannot be resolved through the informal process above:

• Small claims. Either party may bring a qualifying individual claim in small-claims court.
• Venue. Except where prohibited by applicable law, disputes arising from these Terms or our Services will be resolved in the state or federal courts located in Polk County, Iowa, and you consent to personal jurisdiction and venue in those courts.
• Individual claims only. To the fullest extent permitted by law, claims may be brought only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
• Severability. If the individual-claims restriction is held unenforceable as to any claim, it is severed for that claim only and the remainder of these Terms stays in effect.

Contact Information

If you have questions about these Terms of Service, please contact us:

The Laundry Place

Email: info@thelaundryplace.com

Corporate Office: (515) 310-9800

Address: 8585 Clark St, Clive, IA 50325

These Terms of Service are effective as of July 14, 2026 and supersede all prior agreements, representations, and understandings between you and The Laundry Place.