The Laundry Place
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Customer tools
Check balances, track orders, get AI help, and manage your account — grouped so you can find the right tool fast on your phone.
Check card balance, register a card, request refunds, and track rewards.
Follow wash-and-fold and drop-off orders.
Get answers before you drive to the store.
Text chat with Sam for hours, pricing, and machine help
Find a store, prepare a booking, or submit issue details faster
Overview of AI tools and how to use them
Hands-free help while you load machines
Photo your pile — AI suggests sorting, washer size, and soap
Treatment steps for common laundry stains
Dashboard, cards, profile, and staying in touch.
Visits, savings, and activity in one place
View and manage FasCard or Laundroworks cards on your account
Contact info and notification preferences
Sign up for online tools and order updates
Share The Laundry Place and earn referral rewards
News, promotions, and community updates
Meetups and social connections at the mat — soft launch.
Browser games for cycle wait time — soft launch.
Floor staff and our contact form handle billing disputes, machine issues, and location-specific questions.
Contact us