The Laundry Place
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Find answers, get support, and learn how to make the most of our laundry services
View your FasCard balance and transaction history
Locate our nearest laundromat locations
Chat with The Laundry Place Assistant — hours, pricing, cards, and more
Check operating hours for all locations
Find a store, pay with American Express, Discover, Visa, Mastercard, or cash (FasCard readers / kiosk, or a Laundroworks card at East 33rd), and wash on self-service machines.
At FasCard stores swipe American Express, Discover, Visa, or Mastercard on the machine reader, or swipe a FasCard loaded at the kiosk (bills up to twenty dollars, no change).
Ways to check FasCard (and Laundroworks at East 33rd) balances.
Pick capacity by load size; follow care labels and machine prompts.
Basic sorting and stain tips for self-service and wash & fold.
Self-treat with products from vending, or ask about wash & fold / stain help during attended hours. Not dry cleaning.
Coinless stores: American Express, Discover, Visa, Mastercard, and cash. FasCard readers or a FasCard / Laundroworks card; kiosk bills up to twenty dollars (East 33rd one hundred), no change.
Most stores are 24/7 self-service; three have limited hours. Attendant hours are separate.
FasCard loyalty bonuses, Free Dry, and senior/military offers where posted.
Machine, payment, and lost-item basics without invented policies.
Prefer the store phone for store issues; chat for general FAQ.
FasCard loyalty is handled at the store kiosk and through posted promos — not a separate bronze/silver/gold points website.
Bulky-item pickup & delivery (pillows, rugs, misc) from Merle Hay, Clive, and South Ankeny. Everyday wash & fold is in-store drop-off.
Master the art of caring for different fabric types with our comprehensive washing and drying guide.
Call the location on its page for on-site issues
See /locations
Hours on each store pageWritten follow-up for non-urgent questions
Email Support
Send us an email and we'll respond quickly
Complete verification to view our support email
Hours, WiFi, balances, and common questions
Available on the site
AnytimeOpen 24/7
Open 24/7
Open 24/7
6:00 AM - 12:00 AM (Midnight) - Last load at 10:30 PM
Open 24/7
Open 24/7
6:00 AM - 12:00 AM (Midnight) - Last load at 10:30 PM
Open 24/7
6:00 AM - 12:00 AM (Midnight) - Last load at 10:30 PM