SMS program overview

The Laundry Place operates a transactional customer-care SMS program (Telnyx 10DLC use case: CUSTOMER_CARE). We send only service-related messages you request — not marketing or promotional blasts.

Message types: missed-call text-backs, balance and help replies, and callback confirmations.

Machine-reservation verification codes use a separate one-time 2FA program (one-time verification codes to confirm machine reservations) when you opt in on the homepage reservation form. That program is not part of this customer-care campaign.

How to opt in (mobile)

You must affirmatively consent before we send customer-care SMS. Choose any path below:

• Dedicated opt-in form: thelaundryplace.com/sms-opt-in — enter your mobile number, check the unchecked consent box, and submit.
• Contact form: thelaundryplace.com/contact — check the optional SMS consent checkbox and include your phone number in your message.
• Machine-ready alerts:on any store's live equipment page, open machine alerts, select SMS, check the consent box, and complete phone verification.

Consent is not a condition of purchase or use of our laundromat services. Each opt-in surface shows the disclosures below at the point of consent.

Message frequency

Message frequency varies. It depends on your activity (for example, missed-call follow-ups, machine cycle alerts, or reservation updates). Most customers receive only a few messages per visit.

Message and data rates

Message and data rates may apply. The Laundry Place does not charge for sending SMS messages; your mobile carrier may bill standard text or data fees.

HELP — get assistance

For help with SMS from The Laundry Place, reply HELP to any message from our customer-care number (+1 (515) 310-9800). You may also use our contact form.

STOP — opt out

You can opt out at any time by replying STOP to any customer-care SMS. After you text STOP, we send one confirmation and will not send further messages unless you opt in again (reply START, YES, or UNSTOP).

Privacy policy

How we collect, use, and protect mobile numbers and SMS consent records is described in our Privacy Policy — SMS and Email Communications. Text-messaging originator opt-in data and consent are not shared with third parties for marketing.

Example messages

Illustrative customer-care texts (not marketing). Each live message includes HELP/STOP and rates language where required:

• “The Laundry Place: Sorry we missed your call. Reply here or call us back. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
• “The Laundry Place: Your washer is ready. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”